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FAQs

We wanted to make this easy for our busy parents, so we took care of that for you! All Wellements customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Great News!! Yes, you will receive points on all orders placed 30 days prior to us launching our new rewards program (30 days prior to 4/27/2022). If you placed an order within this timeframe, your points should automatically be in your account. If by some chance they aren’t please reach out to us via email or text.

From here on out, you must have an account with us to receive any points for purchases made.

We are here to help, so please contact Wellements customer service by emailing info@wellements.com and our team will be happy to assist you!

Exchanging your points for great rewards couldn't be easier!! Simply select the reward you wish to redeem from the dropdown menu at checkout and the credit will automatically be applied.

If you selected the wrong value by accident, all you need to do is clear your cart and re-add your product to start over.

100 points = $5 dollar

Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = $5 dollars. 

For Example, you will earn 1 point for every dollar you spend. So, if you spend $100, you'll earn 100 points = $5.

When you move up to our silver tier, you will earn 1.5 points per $1 spent and when you move to our gold tier, you will earn 2 points per $1 spent. So for example, if you're in our gold tier and spend $100, you will earn 200 points = $10!

Nope! That’s the best part about being a Wellements rewards member!  This is our way to thank you for being part of the Wellements family. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Don’t forget about us, because your points, rewards and your VIP tier will expire if you don’t interact with our program at least once every 12 months. Make sure you redeem points and place orders, so that this doesn’t happen.

If we do ever decide to end the Wellements rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms of Use, reselling products, exploiting the program, making excessive returns, engaged in fraud, abuse of privileges or inappropriate behavior that seeks to manipulate the Wellements rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

Once you qualify, you will move up to the next tier 30 days later (once the return period has passed) for the next 12 months, or until you move up to an additional tier. As you move up in the VIP Tiers, you will retain all benefits from your previous tier. You will remain in your tier for 12 months. At the end of 12 months, if you have not maintained your annual spend to qualify you for that tier again, you will move down in tiers to the appropriate level.

Bronze - open to all loyalty point members 

Silver - $125

Gold - $250

When your total points cross a tier threshold you will receive an email welcoming you into the new tier. There will be a 30 day delay from when you spend enough to qualify for the next tier to when you actually enter the tier and can start benefiting from the new tier benefits. This is to ensure no refunds are made in that 30 day period.

Oh no!! We want to make sure you get all your points, so please double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points.

There could also be a communication delay in our system and points could take anywhere from several minutes to several hours to appear in your account. If you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

- Try to refresh your browser.

- Try to log out and then back into your account.

- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

If you still feel like your points balance is not accurate you can contact info@wellements.com and our team will be happy to help!

We are so sorry to hear that and appreciate you giving Wellements a shout out to your friends!  There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact info@wellements.com if you need further assistance.

Thank you so much for sharing Wellements with your friends - it means so much to us!

Referred friends must be a first time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our Wellements rewards program.  In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  

All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact info@wellements.com and we will be happy to assist you.

You can find the Terms and Conditions for our loyalty program here! This should answer any additional questions you may have about our Loyalty Program. If you still have questions, please email info@wellements.com.

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